Subscription, devices and refunds

You subscribe to Plus from within Resomark: sign in to your Reso Account (with your Apple or Google account), choose monthly or yearly, pay in your browser, and Plus is on when you return to the app. One subscription can be used on up to 3 Macs at a time. You can cancel any time in Settings > Account, and you can ask for a full refund within 14 days of every charge.

You don't need an account to use Free or the trial.

1. Click any PLUS badge in the app, or open Settings > Account and click See Plans….
2. Choose Annual or Monthly, then click Subscribe.
3. Sign in with Continue with Apple or Continue with Google. Signing in and paying both happen in your browser.
4. When you've paid, return to Resomark; Plus turns on automatically on this Mac.

Prices are in US dollars. In some regions, local taxes are added at checkout, and you see the total before you pay. For prices, see the Pricing page at resomark.com. Payments are handled by Paddle; Resomark never receives your card number.

Your subscription renews automatically for the period you chose until you cancel. If a renewal payment fails, Plus pauses and Paddle retries over 14 days; if it still fails, the subscription is canceled.

A Plus subscription is for one person, activated on up to 3 devices at the same time.

• A new Mac: install Resomark, click See Plans… in Settings > Account, then Restore Purchase, and sign in with the same account.
• Already on 3 Macs: in the device list in Settings > Account ("Devices · N of 3"), remove an old one, then activate the new one. Removing a device only means it won't have Plus from then on; nothing on it is deleted.
• Can't sign in: email support@resomark.com with the order number from your Paddle receipt, and we'll check it and restore your access.

A Mac with Plus has to go online to confirm the subscription at least once every 30 days. If it hasn't confirmed for more than 30 days, Plus pauses on that Mac, and comes back automatically once it confirms online.

In Settings > Account, click Manage Subscription…, or use the link in your Paddle receipt email. After you cancel, your subscription no longer renews; Plus lasts until the end of the period you've paid for, and then you're back on Free. Your files and history are kept; see "After Plus ends" in Free, Plus and the 14-day trial.

Canceling isn't the same as a refund.

• Full refund within 14 days: for every charge, whether for a new subscription or a renewal, you can ask for a full refund within 14 days of the charge. For the first refund on an account or payment email, we don't ask why; after that, it's at our discretion.
• How to ask: email support@resomark.com with the order number from your Paddle receipt. You can also ask Paddle directly through the link in your Paddle receipt email, and Paddle handles it under its own policy.
• After a refund: the subscription is canceled right away and Plus stops; to use it again, subscribe again. The money goes back to the way you paid. Your files aren't affected, and the app goes back to Free.

The refund policy and terms on resomark.com have the full rules.

In Settings > Account, click Delete Account…. Your subscription records and devices are deleted, and this can't be undone; your files and this Mac's trial aren't affected. You can't delete your account while a subscription is active, including one you've canceled that hasn't ended yet.

• Free, Plus and the 14-day trial
• If something goes wrong