If something goes wrong

For errors or crashes, use Help > Report a Bug… to tell us privately. For questions, use Chat with Us… or email support@resomark.com. For ideas, use Suggest a Feature…. First, see whether your situation is covered below.

These three are in the Help menu, and in Settings > About:

• Suggest a Feature…: opens the public suggestion board on resomark.com, where you can post ideas and vote on other people's. What you post there is public.
• Chat with Us…: opens the support page on resomark.com, where you can chat with us live.
• Report a Bug…: write down what's wrong in the app, attach screenshots if you like, and send it to us privately; the app and system versions are included automatically. Leave your email if you'd like a reply.

You can also email support@resomark.com directly. For questions about payments or your account, include the order number from your Paddle receipt.

Missing appears after a Workspace's name The folder was moved to the Trash or deleted. Right-click the row and choose Relocate… to pick the folder again, or Remove Workspace. See What is a Workspace.

An AI changed files, but nothing shows in Changes Check in this order:

1. Is the folder a Git repository? If so, add the repository's root folder as the Workspace; see Kinds of Workspace.
2. If it's outside Git, is Track Changes on? Right-click the Workspace and choose Workspace Settings… to check.
3. Do you have Plus, or are you in the trial? If not, changes are still recorded; the Changes section is just collapsed.
4. Is the file one that's tracked? Logs, lock files, files like .env, and other Git repositories aren't tracked. The ⓘ next to the Changes heading lists the folders that aren't tracked. See Track Changes.

Changes shows "Can't read this folder's changes. Retry" Click the row to try again. If it keeps happening, tell us with Report a Bug….

Changes shows "Workspace History for this folder can't be read. Start Over…" This Workspace's history can't be read anymore, and tracking stops. Click the row and confirm to start recording again from now; the old history that couldn't be read isn't deleted, and stays on this Mac. Tell us with Report a Bug… before you start over, so we can take a look.

You're told you can't switch branches Switching isn't allowed while there are uncommitted changes or unsaved documents, or while Git is in the middle of another operation. Deal with those first, as the message says; see Worktrees and branches.

Using a Plus feature says "Plus is paused" This Mac hasn't gone online to confirm the subscription for more than 30 days. The message says "Resomark needs to go online to confirm your subscription. Plus comes back automatically once you are online. You don't need to buy again." If a renewal payment failed, click Manage Subscription… in Settings > Account to update your payment method. See Subscription, devices and refunds.

Plus is gone after moving to a new Mac In Settings > Account, click See Plans…, then Restore Purchase, and sign in with the same account. If 3 devices are already in use, remove an old one first.

A remote Workspace won't connect First make sure you can ssh to the same address in Terminal, and that the host meets the requirements in Remote Workspaces. If it still doesn't work, use Help > Export Remote Diagnostics… to export a diagnostics file, and attach it to Report a Bug… or an email to us.

Tell us three things and we can help fastest:

1. What you did, and what you clicked;
2. What you saw, and what you expected to see;
3. Your Resomark version (shown in Resomark > About Resomark). Report a Bug… includes the version automatically.

• Where are your files, and are they uploaded?